Customer Testimonials
Dealer had the vehicle ready. Started negotiating process and it was fast deal on my terms.
We received great service and accurate estimates from their sales and finance staff. Thank you.
I went for a mirror replacement, they told me is covered by warranty. After 4 hours waiting they told me is not covered. I hope not to receive any more surveys. Thanks.
I found the vehicle I wanted at Glendora Chevrolet, everyone was very helpful and friendly! Thank You.
The team worked hard to get the deal done. I am a satisfied customer. Thank you.
Aaron was great he helped with showing me how to use my features on the truck. which no other salesman has ever done. great experience.
Easy to work with and very helpful. I am very happy with my new car.
It went far better than the last visit several months ago, where your mis-diagnosis cost me a lot of money for nothing. I brought my truck in to find out why it would shut off and leave me stranded--your genius techs determined it was a bad battery (less than 5 months old) I knew nothing was wrong with the battery, so when I took the truck home, I took a look at the battery--it had a loose cable, nothing wrong with the battery, but I still got screwed for a bad diagnosis. Your people need far more training, because they aren'...
Made an appointment to meet with Albert to look at a used vehicle. Upon arrival, the vehicle was out front ready to view and drive. Went for a short drive with Albert and decided to purchase the vehicle. The purchase was easy, fast and a pleasurable experience. It was a pleasure doing business with Albert.
Should have read reviews before purchasing. I have already made arrangements for a different Dealership to take care of servicing the 2024 Trailblazer even though they don't sell Chevrolets.
I found the vehicle I was searching for at Glendora Chevrolet, and I sent a message of inquiry. Joey Ledesma replied in a very timely manner and was able to work out an outstanding deal for me, alongside his manager Edward. I will definitely recommend this location to all of my friends and family. Thanks to the entire team of professional staff and two big thumbs up to all.
Worst service experience. Avoid this service department at all costs or it may end up costing you money in further repairs needed once they do absolutely nothing with your vehicle and you incur excessive downtime. They only seem to know how to look for codes and can't diagnose a vehicle like a genuine mechanic can. Yet, they seem to charge a steep price for their attempt at "diagnosis". They held my car for over 30 days, never test drove it until day 29, said it was a significant safety concern, and told me GM needed to buy it back. ...
I recently found a 2021 Chevy Silverado LTZ I was interested in purchasing. Although, I had a pre-approval from Altura Credit Union, for the purchase, I agreed to have them finance me through GMC Finance to gain some trust from them. After a back and forth conversation n texts a final price n payment was agreed. My only dilemma was that I was quite aways in the Coachella Valley n I needed them to work with me just so I could make arrangements to make it up. Now, partof the agreement was that if I we agreed on a deal, they ...
Horrible customer service by floor manager Abe! I drove over hour to dealership only to be told car was sold. Never offered to show me anything else! I don’t think car was sold I think I was the wrong Ethnicity and Gender to sell the car too…
Great purchase experience! Albert and Abel worked with me to make sure I got a good deal.
If you are looking for a new Chevrolet or a used vehicle I recommend that you go down to Glendora Chevrolet and speak with Albert or Maribel they are great sells people. Miss Hernandez in financing was very helpful in getting me the extended warranty and getting me through the process as quickly as possible. And Chris the sales manager it's a great guy. I'm very pleased with this dealership and love my new Chevrolet
Excellent dealership! Courteous, respectful, and want long term relationships with their customers which shows in their actions. Just a few who were instrumental were Andy Weisman, Chris Legaspy GSM, Mark in Finance, Jackie in service as well as Omar. These folks make the whole buying experience pleasurable again. Never once was I pressured to do anything. Also felt like I was listened to. I have bought a lot of vehicles and this dealership is definitely in my top 3 of my lifetime. So many still want the quick buck rather than investing in their customers. Thanks to you all!
Enrique Gomez was the best salesperson I’ve ever worked with. Enrique was very professional and made my experience stress free.
Great costumer service. Sales representative was kind and knowledgeable. Made sure all our questions were answered and that we were stratified with our purchase.
I'm a regular customer to Glendora and very please with service I've received. Did not have an appointment but my service was completed in a timely manner, and wash.Thanks
Armando was great. Fantastic customer service. No pressure to but something we didn’t want. He listened to what we were looking for. We would definitely recommend Glendora Chevrolet!
I took my Chevy volt to be serviced the instrument cluster needed to be replaced as well as the battery. I took a few months to get the parts needed which as fine. The car is running perfect now and they even made sure to wash the car.
I’m disappointed in the car purchase I made because there is a loud banging that no one there can fix. I was told all Traverse’s had the problem??? That has NOTHING to do with this visit because my experience with this last service was perfect
Chris and Aaron went above and beyond my expectations. I'm forever grateful to them for taking the time to help me find the perfect car for me and my family. I am already referring my friends and family to Glendora Chevrolet.
I factory ordered a Camaro 2SS 1LE a few months ago and I picked it up at Glendora Chevrolet yesterday (3-26-22). The salesperson handling my order at the dealer was Aaron Buller. Aaron is an amazing salesperson, he walked me through the whole process and was giving me regular updates on the status of my order. His level of professionalism is unmatched and he's also very friendly, it was a joy to do business with him and the team at Glendora Chevrolet. Big thanks to Ryan Wines at the management level for facilitating my purchase and making sure ...
Glendora Chevrolet was great. Their customer service was amazing. One flaw is that I don’t receive coupons even after making this location my vehicle service spot.
Great customer service. Rthey took great care of my car and we’re attentive to my needs.
You guys did great. Excellent service and on time at a reasonable price. With smiling face upon arrival. Thank you so much.
Excellence every time from every employee. From the people that answer the phone to the man who gets my car to go home. THANK YOU. The service advisor Mike. The staff that actually work on my car who I never see behind those walls and for sure RUDY the shuttle driver extraordinaire! We are safe and I have confidence we won’t be stranded along the road. And the Managent is to be commended for leading a flawless and honest team. Parts and service staff are amazing. Someday hope to buy a vehicle thru this dealership when the vehicles start ...
My husband had an appointment at 2:30 on Monday, October 18th for service on his Silverado. After arriving and going inside he advised he had an appointment. The employee told him to wait by his truck. No one came up to him for 25 minutes. Michael was his contact but neither him or the female employee working at the time bothered to even acknowledge him. He left and will not be giving any future business to this dealership. Please take us off your promotional mailing list. You’re wasting your money sending anything to us.
I took my car in on Tuesday morning for a diagnostic and oil change. On Thursday after I had been calling they finally told me what was wrong with it and the cost to fix it, I said forget it, don’t do it, it’s ridiculous expensive. I ask to pick up my car and Rolando tells me that he needs time to ‘put it together’.. ok?.. 🤨 pick up my car Friday and there’s a bag of chips in the passenger side, my gas tank was completely empty (I had about half a tank when I took it) ...
There something VERY Wrong with this dealer, their service department is terrible, they don't call you to tell you whats going on with your car, and you call them, they never return your call, also every time I brought my car in for service something else would be wrong with the vehicle a week later, I brought the car in for a oil change and 60,000 mile service and $900.00 2 weeks later I notice fluid in my driveway, I take it back they said it know needed a new oil pan because it was leaking, I thought how funny that every ...
Perfect job as always washed my car keeper me updated only place I take our car and trucks trust them to be careful and they don’t overcharge
Sales personnel were friendly. Finance went smooth. Although low inventory, I appreciated the fact that the dealer called me when truck arrived instead of offering it to someone else.
🚫This place doesn't honor Capital One pre-approved offers. They get you there then tell you they can't honor the offer you presented them with when you walked in. We were there 2 hours they tried to RIP us off with our trade in offering 1000 less than Kelly's bluebook trade-in offer. They offered us payments double our pre-approved offer with putting down half the cost of the vehicle. This is not our first time using Capital one auto pre-approved financing and each time we got the exact same offer.This dealer is trying to take advantage of customers beware. ...
just nowNEW I visited Glendora Chevrolet on 4/24/21 to do a simple trade in and purchase. I informed Paola that I had a pre-approval from Capital One Finance and she smiled and said "yes we work with Capital One". She then said let's start information for the new car and behind my back she went to the finance department and ran my credit. As I was waiting for her to let me know about my trade-in, I was alerted by Capital One that a hard inquiry had hit my credit report bringing my transunion score DOWN 5 points. It ...
Would not suggest anybody buy a vehicle at this dealership.they were not honest.. they added on to my contract things I didn’t want.. I didn’t pay close enough attention.. my fault.. please shop somewhere else
We went to another Chevy dealer closer to home but we decided to shop around a bit more. When we met our sale Chevrolet product specialist he made us feel very comfortable and and highlighted all the very awesome features our Traverse came equipped with. Such a wonderful purchasing experience. The sales manager Mike was a pleasure to work with and he really went the distance to get us a deal that we were very pleased with. #Chevy4life.
Aaron Bueler was very professional and helpful at Glendora Chevrolet. We made an appointment and he took us right in and had the car ready for us to test drive when we arrived. We ended up purchasing the 2020 Chevy Equinox. We are very happy with the vehicle. This is our 3 vehicle we have bought from Aaron. I highly recommend using Aaron as your sales associate at Glendora Chevrolet.
Emma was amazing. She answered everything we could think of. She definitely won’t over and above. We recommend her and Glendora Chevrolet. Thank you
We maded a appt and the truck was never test driven or checked at all it just sat there all day we know this because we wrote down the miles. We brought it in for a noise in the front and I payed my employee's to sit and wait at the shop to pick up the truck because it was to be loaded for that coming Monday and when we called and called and called we where told that it was being worked on!!! but when we got there at 5 pm on Friday we where told that we need ...
Brake booster was never changed from the 1st time it went out. Rolando cared only about selling service than safety. Alex never return any calls! The customer service manager only helped if I agree to come in & buy another car. Since then I’ve hired an attorney. We bought 2 cars from here and regret it horribly.
When I arrived I spoke with rolondo of the service department which I have spoken before on another service visit he assisted me with the information that I needed and took my vehicle in right away and within a couple of hours I was back on the road with very minimal down time I trust glendora chevrolet with all my service needs and rolondo deserves more than 110 percent.
We were told Mobile One oil would be used, it was not. We also had two oil changes done with two vehicles that should have been the same price. The invoicing is not clear and has different misc charges on each. We were charged a line item for tire rotation of $25 in which we did not authorize or want. When we questioned it the manager told us it was included for free with the oil change, but couldn't explain why the line item on the invoice stated "$25 tire rotation". We have lost faith in all Chevrolet Dealers ...
I wish I could give this zero stars. The biggest BAIT AND SWITCH BS I have ever dealt with at a car dealer!!! I confirmed EVERY detail with the sales rep via phone and texts and told her this is what I am willing to pay. I got the KBB from my trade-in confirmed. I went through EVERY line of the price to confirm what I would be paying THEN I told her I would be driving an hour to get there so A. the car had to be there and B. this is what my payments and price will ...
Vehicle was left at service to be checked for a noise problem and had 3/4 tank of gas. Next day, I was told that they had driven over 90 miles and found no problem! My TRUCK was returned to me with less than 1/4 tank of gas remaining and a new steering problem, which had developed. I found this out as I was driving home from the dealership. Driving home, the whole truck was shaking and the steering kept drifting to the right. I do not know where they were driving but this is not an OFF-Road vehicle! GLENDORA CHEVROLET WILL NOT BE ...
The service department has changed. For over 12 years had our car serviced at this dealership and they provided good recommendations, service and cost. A few weeks ago brought the car in to have oil changed and check oil gauge erratic movement and a/c not working. Got a call and recommended to replace cluster and the whole a/c unit as it sezied and compromised the whole system. Recommended full suspension work too! The cost to fix was almost $10,000!! Unbelievable, just went for the oil change and they charged 150 diagnostic for the cluster and the a/c. Last time they ...
Went for a oil change and November of 18 what is charged for 7 quarts of oil and the car that holds 5.3 quarts contacted Chevrolet corporate trying to get a refund of the overcharge it is now April 7th of 19 and I have not received the check on the 6th I called the service manager and the general manager in the morning and have not heard since corporate is telling me that the check is ready 2 weeks ago the service manager told me he was mailing it if you have any sense at all you will not utilize this dealership it was ...
Te estafan con lo de lojack lo instalan en todos los vehiculos y luego si no lo quieres te forsan adquirirlo con la escusa que es ya esta instalafo OJO es una opcion no obligatoria adquirirlo ;yo fui tratada con tan poca etica profesional por el manager al punto que somato los papeles en el escritorio cuando le dije que no queria ese producto y que no era bajo LEY obligatorio tenerla y su respuesta fue pues tan poco el carro tecnicamente sino compraba lojack tanpoco el carro( eso es obligar a un cliente a adquirir algo que no quiere )...
Glendora Cheverolet is the worst chevy dealer on the planet. On march 9 I inquired about a specific vehicle online. I was looking at a 2018 chevy cruze hatchback LT stock number 180811L with 3,418 miles for $13,750 on multiple sites including their own site at Glendora. I thought that was a great deal but there must be a catch. I spoke to internet sales manager James Gideon. He told me it was still available and I should come down and test drive. I told him it was for my son since he is going to college. I went down to Glendora Cheverolet even ...
They never return our calls once they processed the loan a complete 360 in their attitude towards us Very Poor customer service I recommend rotolo in Fontana, keep far away from glendora Chevrolet 💩 you've been warned.
Told me one thing on the phone and changed it when I was there. I can’t explain how much of an inconvenience it was.
BUYERS BEWARE! I hope my experience with this horrible dealership will prevent you from time and headaches as they do not care about serving the needs of the customers rather than their own pockets. I drove an hour to see a used Honda Accord Sport on Saturday (10/13) and was greeted by a friendly team member David. Took for a test drive and I loved the car. Sat down with Eddie who tried to give me his best pricing and while he gave me a lot of pressure, I informed him that I would like to take a day to think ...
I bought a new 2018 Camaro ZL1 from Glendora Chevrolet last month, and I could not be more happy with how I was treated there. Within a minute of walking onto the lot and telling them what I was interested in, they were grabbing keys, opening doors, and rolling cars off the showroom floor for me to test drive. This is in sharp contrast to experiences myself and my friends have had at other dealers, where we were once refused a request to open the rear hatch on a Corvette on the showroom floor, so that we could evaluate the potential ...
Dorian and team do great work servicing my truck. Fast and reliable team of experts provide the best service. Will not take my truck to any other dealer.
I'm really happy with this dealership and all they do to stay connected after the sale. Liz Tienda was my sales rep. She was what anyone would want as a sales rep. Kind with no pressure whatsoever. Actually, I felt no pressure from anyone. There was nothing that was confusing or misleading and the sale didn't take all day. I would not hesitate to return to Liz and this dealership.
I bought a new car in 2013 and have had nothing but issues with it - nonstop issues. Including the very day I bought the car I was lied to by the sales person and the sales manager. I have had constant problems with the car and the last time I had an issue I was stuck in a gas station and contacted the service manager, Enrique, who was just so nice on the phone with me and told me not to worry they would take care of everything including the tow back to their dealership for the repairs. I asked ...
Consumers beware! I bought my camaro here 1 year ago and I'm starting to realize the rumors were true and I am NOT getting what I paid for. Of course the sales and service people sell the warranty as a solution for any issue that might arise with your car. Sadly, my warranty has been anything BUT a solution. My car has been giving me performance problems and making loud abnormal noises and I have taken it to get serviced under warranty. Every time I take it into service, the service advisors seem to give a quick glance and say ...
Where to begin… Let me start out by stating that my family and I have been loyal customers to Glendora Chevy since 2013. Between my family and myself alone, we have bought a total of 8 cars within the past 2 years as well as referred them to our friends. Why they have not chosen to attend loyal customers and ensure the best service possible is beyond me. If they can’t appreciate the business of people who have been going to them for years, then what hope do new customers have? Let’s begin with vehicle #1. The whole issue started with the ...
I had an appt at 10:00 to get an oil change , I made it 3 days in advance and showed up 15 minutes early. After waiting 3 hours I found out they hadn't even started. I told them to just give me the car and cancel the order. Of course that took another half hour. Jasmine the service person there is rude, the least friendly person to be working for a company like Chevrolet. I am so disappointed.
I placed an order for a new vehicle at an agreed upon price. After 6 weeks I was contacted that my vehicle was at the dealership and I could come in and pick it up. I thought it odd that they could not give me a total price so that I could bring a cashiers check, but soon found out. Upon arriving and viewing the new vehicle I was taken in to speak with another representative. I was told that the price quoted had an error and that I would need to pay them almost $1000 more. They had over 6 weeks to ...
I came in and purchased my first vehicle in April 2012 and had excellent service. All the staff was amazing and helpful. That I came back in February 2013 to purchase my brand new 2013 Chevrolet Equinox.
Great place to buy and service your vehicle, I have purchase A total of 8 cars at Glendora Chevrolet, I will go back and continue buying my vehicles their
Rude and unfriendly service. The service person Bill was not accomodating at all. I will never go back to this dealership. An oil change should not be this difficult.
My original commentary on this dealership still stands as is, however I now have an update. I bought the GM protection plan extended what ever their highest warranty that GM protection plan offers and at time of purchase I was advised that the warranty would not be active for 30 days as there is a delay from when they send it to GM and when GM applies it to the VIN. An issue came up where I needed to contact my Chevy dealer of choice as a problem with my car came up and their service advisor told me "yes ...
I went to this dealership on 9/6 with the idea about trading in my 2010 Chevy Cobalt which blue books at 10g and edmunds says is worth 10g trade in value. I worked with a internet manager named Gino who was a decent enough guy. He ended up telling me that they could not worth with me because of the negative in my car. Fine moving forward Gino brought me some other guy who did not introduce himself and he stated that this man sold extended warranties. And Gino and this nameless man kept trying to push me on purchasing a warranty ...
No pressure from sales people. I told them at the beginning that I didn't want to play any games, and they were straight with me. Got a great deal on an 04 Avalanche. This is my second vehicle that I've purchased through this dealership in three years. Their service is also first rate. I highly recommend this dealership.
Excellent and professional sales staff! I enjoyed the 24 hour test drive and Dominique was very personable.